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Shipping Policy

We are happy to offer free worldwide shipping on all orders.

  • US/UK/AU/CA: 9-22 business days
  • Worldwide: 10-25 business days

Since our rugs are hand-stitched, all orders are dispatched within 5-7 business days. In peak periods, please allow up to 10 business days for dispatch.

NOTE: Because of the overwhelming amount of orders, our design going viral, and the impact of COVID-19, shipping timelines are currently delayed by 1-3 weeks. Please bear with us during transit time as that is something that's out of our control. The total delivery timeline is currently 4-6 weeks.

Thank you for trusting us with your business! Please don't hesitate to contact our support team via Live Chat, phone [+1 (901) 401-6963] or by email at help@thevortexrug.com for help with your order.

*All shipping times exclude clearance/customs delays/unprecedented events/events outside the realm of our control. We are not responsible for any additional customs/duty fees that may apply for international orders.

24/7 Live Customer Support

Need help? Contact us via Live Chat, call us on [+1 (901) 401-6963], or email us at help@thevortexrug.com.

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