Our refund policy lasts 14 days, and only covers defective items or items damaged in transit. If 14 days have gone by since your purchase was delivered, unfortunately, we cannot offer you a refund or exchange.
Refunds & Exchanges
To be eligible for a refund or exchange, you must first email us at firstname.lastname@example.org within 14 days of receiving your order and include pictures of the damaged items. Upon receipt, we will send out a replacement if available. If a replacement is not available, we will refund the full purchase price of your item.
PLEASE NOTE: This policy does not cover misuse, accidental damage, water damage, or any abuse of the purchased product.
Lost or Stolen Packages
TheVortexRug is not responsible for lost or stolen packages confirmed to be delivered to the address entered for an order. Upon inquiry, TheVortexRug will confirm the delivery to the address provided, date of delivery, tracking information, and shipping carrier information for the customer to investigate.
To assure your refund please use a trackable mail service, we will not be responsible for lost or missing packages. (You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.)
There are certain situations where only partial refunds are granted: (if applicable)
- Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
- Any item that is returned more than 14 days after delivery
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment.
If you wish to cancel your order, please do so within 24 hours of placing the order. After 24 hours, cancellations are not possible.
Late or missing refunds (if applicable)
It may take some time before your refund is officially posted.
If you’ve not received your refund within 2 weeks, please contact us at email@example.com.